Terms & Conditions

We offer the following services to UK addresses:

• Royal Mail Tracked 48: 2-3 days
• Royal Mail Tracked 24: 1-2 days
• DHL Express: 1-2 days

We offer the following services to international addresses:

• DHL Globalmail
• DHL Economy Select Service
• DHL Economy Express

Occasionally, when global events or localised issues necessitate, an order will be dispatched with an equivalent provider and in such cases the dispatch team will make every effort to match the transit time quoted at checkout.

To simplify sales to non-business customers within the EU we offer an all inclusive shipping service easing the customs process and ensuring no further taxes and duties will be due. When an EU country is selected at checkout you will be required to tick either the Private or Business Customer box.

Please see section 6.2 for details of the all inclusive service and prepayment of customs and duties.

At checkout you will be given an opportunity to review your order. If you make an error in the order you place, please contact customer services on the contact details above as soon as possible, so they can advise.

You place the order for your products on the website by pressing the "Checkout Now" button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the website. See section 4 for details of the available payment options.

We will send you an order confirmation email detailing and acknowledging the products you have ordered. This order confirmation email does not constitute an acceptance of your order.

Order acceptance and completion of the contract between you and us will take place when you receive a despatch email, unless we have notified you that we do not accept your order.

Non-acceptance of an order may be a result of one of the following:

• The product you ordered being unavailable from stock;
• Our inability to obtain authorisation for your payment;
• The identification of a pricing or product description error;
• We reserve the right to withhold product supplies from any person or company

Products delivered to destinations outside the UK to business customers or to non-EU private individuals will be delivered under DAP incoterms (Delivered At Place) and may be subject to taxes, fees, customs duty, levies or other charges as a result of local legislation or customs formalities. These charges are calculated by our shipping agent and the recipient of the products, which may not be the person placing the order, will typically receive a separate request for payment of these charges when the goods arrive in the country of destination. If you’re ordering products to be delivered to someone else, please ensure they’re aware that they’ll be responsible for these additional charges. Payment by you or the recipient (as applicable) must be received by the relevant customs authority before delivery of the Products will be made.

Unfortunately we have no control over these charges and cannot predict what they may be, so we are unable to offer any assistance on these processes. We advise that you check any customs formalities and the import charges applicable in any country before ordering products to be delivered there. We will use commercially reasonable efforts to provide you with information which we hold which relates to the product or order which you may need in order to arrange customs clearance.

You (or the recipient of the products if different) will be the importer for all international deliveries of the products. Therefore, before placing an order, it’s your responsibility to check that any products ordered comply with country, state and/or federal government import regulations, and that there are no local requirements or restrictions which may affect receipt of your order.

You agree that we will act on your behalf as exporter of the products and will complete export declarations in our own name on your behalf.

If an order is placed and restrictions that we were not aware of at the time the order was made are applied by the customs authority of the destination country, then we will cancel the order and return payment to you.

We, or our shipping agents, may request information from you in relation to customs formalities. You must respond to any request for information within 5 days of the request, or the order will be cancelled.

If the recipient wishes to return the product(s), they must request a refund of the customs duties and tax directly with their local customs office and must present proof of return. As the process varies by country and is subject to regular legislative amendments we can not provide any further advice on this.

Orders sent to private customers within the EU will be sent either using the Import One Stop Shop (IOSS) scheme or under Deliver Duty Paid (DDP) incoterms.

Goods with an intrinsic value below 150 Euros at the exchange rate applicable on the date of purchase will be sent using the IOSS (Import One Stop Shop) scheme. The order confirmation email and subsequent invoice will itemise VAT for all product lines and delivery and no further fees or taxes will be chargeable.

Goods with an intrinsic value greater than 150 Euros at the exchange rate applicable on the date of purchase will be sent DDP – Delivered Duty Paid. All duties, taxes, administration and shipping fees will be calculated and paid when the order is placed and no further fees will be due prior to delivery. The order confirmation email and subsequent invoice will show a single collective fee value. As all fees will be paid on your behalf when despatching your order these will not be refunded in the event of a return unless deemed due to an order fulfilment error.

If you need to replace an unsuitable item, this must be returned for a refund/credit note and a replacement part purchased as a new order.

All parts are warranted against defects in materials and workmanship in normal service for a period of 12 months from the date of purchase.

• The warranty will be void in case of any evidence of misuse or incorrect fitting.
• The warranty is strictly limited to the cost of the original component and does not cover any form of consequential loss.
• Electrical parts returned for warranty will be tested and if found functional, no refund will be issued.
• Warranty is not valid on parts that are fitted to vehicles used in motorsport, competition, on/off road rallies, trials or track events.
• Reimbursement is made by the original payment method.
• A completed Returns Form must accompany the return. Items received with incorrect or incomplete documentation will not be processed. [Download Form (pdf)]
• Please use the return postage/carriage service detailed below. We do not reimburse costs incurred using any other service.

Excepting warranty claims special order, cut to size or customised items are not eligible for a refund.

• Special order: any part specifically ordered for you e.g. gauges, shock absorbers, hats, number plates etc.
• Cut to size/customised: any part cut to length or off a roll to your instruction and correctly supplied e.g. rubbers, metal, bonnet tape etc.

• Please refer to all allowances and restrictions above however as the postage/carriage of items will pass through the customs process it is advisable to contact the sales office by email or by telephone for assistance.
• If you choose to return items without contacting us first you must state on all carrier documentation the reason for return as either ‘for repair’, ‘warranty item’, or ‘return’ to avoid unnecessary customs charges. Any charges incurred by Vintage Supplies will be deducted from the credit note issued.
• Customs and duties refund options vary depending on how the goods were shipped.
  • IOSS (Import One Stop Shop) scheme VAT payments qualify for a full refund if applicable.
  • DDP (Deliver Duty Paid) Shipments: Customs duties and taxes will only be refunded if the return is a result of an order fulfilment error.
  • DAP (Deliver At Place) Shipments: Customs duties and taxes paid to receive goods are outside of our control and you must request a refund directly from your local customs office and present proof of return. As the process varies by country and is subject to regular legislative amendments we can not provide any further advice on this.
• Delivery charges and all relevant duties and taxes for replacement products dispatched as a result of an order fulfilment error will be at our expense. Please see Section 6 for further details regarding International Duties and Taxes.

We recommend using the tracked return service with Royal Mail or DHL.

Royal Mail
Available for parcels less than 20kg, dimensions below 61 x 46 x 46cm or 90cm maximum length in the case of a tube. Fee: £4.50 (inc VAT) deducted from refund or free if due to a fulfilment error.

• Go to: https://www.royalmail.com/track-my-return#/
• Search for retailer ‘Vintage Supplies Ltd’
• Follow on screen instructions

DHL
Available only for orders originally delivered by DHL.
Fee: £9.00 (inc VAT) deducted from refund or free if due to a fulfilment error.

Please contact the office by email or by telephone. A label will be sent via email to be printed off and a suitable collection time and location arranged.

Any Other Service
Please send items to the address below. This will be at your expense and regardless of the reason for the return will not be recoverable. We recommend using a recorded delivery service or carrier and retaining a receipt as we are not responsible for any undelivered items.

Customer Returns
Vintage Supplies Ltd
Unit 7 Merebrook Business Park
Hanley Road
Malvern
Worcestershire
WR13 6NP
UK

And finally, if in any doubt about the suitability of an item prior to purchase, fitting of an item post purchase or require advice regarding an exchange please contact us, we will be happy to help.