TAXES AND DUTIES - UK orders are subject to VAT. International orders will not include VAT but local taxes and duties will be payable to the shipping agent prior to delivery.
DESPATCH TIMES – We endeavour to process orders within 1 to 2 working days. We can not guarantee same-day despatch although if your requirement is urgent please do contact us and, provided all items are available, we will endeavour to process as soon as possible and you have the option to upgrade to one of the premium delivery options listed below.
STOCK LEVELS – We carry exceptionally high levels of stock however inevitably there are occasions that an item may be unavailable. We will contact you with the expected lead time giving you the choice of a partial delivery if appropriate and the option to either cancel the unavailable item or receive a follow-on shipment as soon as new stock arrives.
U.K. SHIPPING - Items up to 2kg, and within the allowable size restrictions, are despatched via Royal Mail Tracked 48 with the option to upgrade to Royal Mail Tracked 24 at the checkout. Items above 2kg or outside the size restrictions are despatched via DHL; we reserve the right to charge the additional cost to upgrade to this service where necessary.